FAQ

🛍️ 1. What kind of products do you sell?

We specialise in hallway furniture designed for modern living — including shoe cabinets, entryway benches, storage stools, and multifunctional hallway seating. Our pieces combine practicality with elegant design to enhance both form and function.

🚚 2. Do you offer free shipping?

Yes!

  • UK orders over £50 ship free.

  • UK orders under £50 ship for a flat rate of £5.99.

  • International orders over £250 ship free.

  • International orders under £250 have a flat shipping fee of £20.

⏱️ 3. How long does shipping take?

  • UK orders: Typically delivered within 3–5 business days.

  • International orders: Arrive within 5–10 business days, depending on your location.

You'll receive a tracking number once your order has shipped.

🔁 4. Can I return or exchange an item?

Absolutely. We offer 30-day free returns and exchanges.
If your item isn’t quite right, simply contact us at info@xb8cn.com with your order number, and we’ll guide you through the return or exchange process — free of charge.

💳 5. What payment methods do you accept?

We accept all major credit and debit cards via secure checkout.
Your payment is processed safely using encrypted technology through Shopify Payments.

📦 6. What if my item arrives damaged or incorrect?

We're truly sorry! Please email info@xb8cn.com within 72 hours of delivery with:

  • Your order number

  • Clear photos of the damage or issue

We’ll offer a replacement or full refund — whichever you prefer.

🌍 7. Do you ship internationally?

Yes, we ship worldwide.
International shipping is £20 or free if your order is over £250. Please note that customs duties or taxes (if applicable) are the responsibility of the recipient.

🧽 8. How do I care for my furniture?

We recommend dusting regularly with a soft, dry cloth. Avoid harsh chemicals or prolonged exposure to moisture. For more guidance, visit our Care & Maintenance page.

❓ 9. I have more questions — how can I reach you?

We’re happy to help.
Contact us at info@xb8cn.com or call +44 1209 431564 (Mon–Fri, 9am–5pm UK time).
We typically reply to emails within 24 hours.

Still curious?
Explore our Shipping Policy, Returns, or About Us pages for more.